Mental Task Flow Modelling
User Research - Benchmarking & Concept Testing
Interaction Design & Wireframing
We initially undertook a large research project to better understand the Optus business and its customers. This included contextual inquiry, in-store interceptions, analysis of the wider Telco industry, customer experience research, the creation of user mental task models and much more. At the completion of this research work, we began to sketch ui designs, develop low-fi prototypes, create visual designs, develop a digital style guide and complete the front-end templates. Within this project we ran user-testing and research tasks frequently to continually validate design and development decisions that were being made.
You are reviewing a high-level overview of this project and can view some examples of work and artefacts that were developed during this initiative. For a detailed case-study of this work, please reach out!
A product design project to reimagine Australia's weather service @ BOM